Portfolio

Is your organisation customer centric

Is your organisation customer centric? Here are 4 nuggets to get there. What a dreadful phrase ‘customer centric’! I love Tom Fisburne’s tongue in cheek humour, how he pokes fun at our industry – have a belly laugh at this https://marketoonist.com/2017/01/customer-centric.html Seriously though, many many business leaders think they’re customer centric.  But they’re not; they’re…

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PWC at Davos – 4 concerns that keep CEOs awake at night

  PWC at Davos – 4 concerns that keep CEOs awake at night https://www.weforum.org/agenda/2017/01/4-concerns-that-keep-ceos-awake-at-night 1.    Being ready to flex in a world of flux Brexit and the U.S. presidential election are two recent examples of how difficult it’s become to predict the future. Unsurprisingly, CEOs ranked uncertain economic growth and geopolitical uncertainty among their top…

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How to see your business opportunities differently

No company stands still. Commercial dynamics are constantly evolving and often frustrate the progress the Board wants, because unless you’re already ahead, employees are trying to keep up with the pace of change. Here are some examples of changing dynamics we’ve recently tackled. Which one aligns with your situation? Organisations updating their website or ecommerce…

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Musings from beautiful Tuscany on Brexit

Heart versus Mind. Crisis Creation or Crisis Aversion. Which? First thoughts during a brief 9 day annual leave break in Tuscany (yes I did do a postal vote before leaving UK on 19 June) whilst the Italians gaze at me with mixed feelings of bemusement and consternation! … it’s a small margin but the majority of…

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How Sir Philip Green ruined my weekend

Instead of a relaxing journey home flipping through the Evening Standard at the end of the usual manic week, I see an article that really set the brain cogs whirring in overdrive around the morality and values of capitalism. The article was headed “Sir Philip Green embodies the modern capitalist”. Let’s debate that. I wondered…

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